Data deletion.
You can have everything VelvetDesk holds about you deleted. This page explains how, for artists who use the service and for clients who messaged an artist on Instagram.
If you are an artist
Choose either way:
- Email hello@velvetdesk.io from the address you signed up with, with the subject "Delete my data". Tell us your Instagram handle.
- Or remove VelvetDesk from your Instagram account: open Instagram, go to Settings, then Accounts Center, then Apps and websites, find VelvetDesk and remove it. Meta sends us a deletion request and we handle it without any further step from you.
What we delete: your account details, your prices and rules, uploaded exports and screenshots, your conversations and booking records, your access tokens, and your subscription record except for the invoices the law requires us to keep.
If you are a client
If you messaged an artist who uses VelvetDesk and want your messages removed from VelvetDesk's records, email hello@velvetdesk.io with your Instagram username and the artist's handle. We delete your messages from our records and tell the artist that we did. The artist keeps their own copy in Instagram, which VelvetDesk does not control.
Timing and confirmation
We confirm receipt within 2 business days and complete the deletion within 30 days. Backups are overwritten within a further 30 days. When it is done, we send you a confirmation code by email so you have a record.
Questions
Write to hello@velvetdesk.io. The full privacy policy explains what we collect and why.